This FAQ has 2 further sections: Buying & Collecting Art, and our FAQ for artists.
Purchasing & Shipping
What types of artwork does Graystone Gallery offer?
Graystone Gallery specialises in contemporary fine art, featuring a carefully curated selection of paintings, sculptures, and ceramics by both established and emerging artists. Our collection ranges from detailed landscapes and cityscapes to abstract and semi-abstract works, with pieces priced from £80 to £6,000.
Browse our complete collection on our artworks page or discover more about our featured artists.
Can I purchase artwork online?
Yes, you can securely purchase artwork directly through our website. Each piece includes detailed images, artist information, and pricing. Our online checkout process is fully secure, and we're always available to answer any questions before you make your purchase. Simply contact us if you'd like additional images or information about any piece that catches your eye.
How is the authenticity of an artwork guaranteed?
Graystone Gallery works directly with our represented artists and maintains detailed records for each artwork in our collection. We provide proper documentation with every sale to confirm the piece's authenticity, including information about the artist, creation details, and provenance. For specific details about authentication documentation, please contact us directly.
Do you offer international shipping?
Yes, we provide worldwide shipping for all artwork purchases. Each piece is professionally packed to ensure safe delivery, and shipping costs vary depending on the destination and artwork size. All international shipments are fully insured and tracked. For specific shipping quotes to your location, please get in touch through our contact page.
What is your return policy?
We offer a 7-day return policy for artwork purchased online, provided the piece is returned in its original condition and packaging. Returns must be arranged within 7 days of delivery for a full refund. Please review our complete terms and conditions for full details on our return process and requirements.
Are artworks framed? Can I request a different frame?
Most of our paintings come ready to hang, though framing varies by piece and artist preference. Some works are sold unframed to allow for personal choice in presentation. If you'd like to discuss framing options or request a different frame for a specific piece, our team is happy to help arrange this. Contact us to explore the available options for your chosen artwork.
How can I see more images or a video of an artwork?
We're happy to provide additional images or videos of any artwork to help with your decision. Simply contact us with the specific piece you're interested in, and we can arrange high-resolution photos from different angles or a short video showing the artwork's texture and details. This service is particularly helpful for online buyers who want to see more before purchasing.
Are the prices on the website negotiable?
Our artwork is priced fairly to reflect the quality and value of each piece. Prices are set in consultation with our artists and represent the current market value of their work. While we don't typically negotiate on listed prices, we're always happy to discuss your interest in a particular piece. Please contact us if you have questions about pricing or would like to learn more about a specific artwork.
How is my artwork packaged for shipping?
All artwork is professionally packed using museum-quality materials to ensure safe delivery. Paintings are wrapped in acid-free tissue, secured with protective corners, and placed in custom-sized boxes with additional cushioning. Sculptures and ceramics receive specialised packaging appropriate to their materials. We take great care to ensure your artwork arrives in perfect condition, and all shipments are fully insured.
Is shipping insured?
Yes, all artwork shipments are fully insured against loss or damage during transit. Insurance coverage matches the full purchase price of your artwork, providing complete peace of mind. In the unlikely event of damage or loss, we handle all insurance claims on your behalf. For any shipping concerns or to track your order, please contact us directly.
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Is the gallery accessible for wheelchair users?
Our gallery space on the ground floor is fully accessible for wheelchair users, with level access from the street and wide doorways throughout the main exhibition areas. We're committed to ensuring all visitors can enjoy our collection comfortably. If you have specific accessibility requirements or questions about accessing particular areas of the gallery, please contact us in advance so we can ensure everything is prepared for your visit.
Events & Updates
How can I stay updated on new exhibitions and events?
The best way to stay informed about our latest exhibitions, new artwork arrivals, and special events is to join our mailing list. You'll receive regular updates about opening receptions, artist talks, and exclusive previews. You can also follow our latest news and events on our website, where we post updates about current and upcoming exhibitions featuring our talented Scottish artists.
Can you hold an artwork for me?
Yes, we can hold artwork for a short period while you make your decision. We understand that purchasing art is an important choice, and we're happy to reserve pieces for serious collectors. The hold period and any deposit requirements depend on the specific artwork and circumstances. Please contact us to discuss holding a particular piece and we'll arrange the details based on your needs.
